Return and Refund Policy

1. Return Eligibility

Products may be returned within 15 days of delivery in their original condition and packaging. Items must be unused, undamaged, and accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Certain products including perishable goods, personalized items, digital downloads, intimate apparel, and hazardous materials are not eligible for return due to health, safety, and hygiene regulations.

3. Return Process

To initiate a return, contact our customer support team with your order details. You will receive a return authorization number and instructions for shipping the product back to our facility.

4. Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method used during the purchase.

5. Exchange Policy

We offer free exchanges for products that are defective or damaged upon arrival. Contact our support team within 48 hours of delivery to arrange a replacement at no additional cost.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error, a defective product, or a damaged item received. Prepaid return labels may be provided.

7. Partial Refunds

Partial refunds may be issued for items returned with signs of use, missing components, or packaging damage. The deduction amount will be determined based on the condition assessment of returned goods.

8. Damaged or Defective Items

If you receive a damaged or defective product, please photograph the item and packaging immediately. Contact us within 48 hours for a full refund or free replacement of the affected item.

9. Late Returns

Returns received after the 30-day window may be accepted at our discretion. Late returns, if approved, may be subject to a restocking fee of up to 15 percent of the original price.

10. Refund Disputes

If you disagree with a refund decision, you may submit an appeal through our customer service portal. Our team will review your case and respond within 3-5 business days with a resolution.